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Work

Mechanism,
not logos.

Client names stay out of it. What matters is what was broken, what got built, and what is different now. If you want references, ask on the call.

Four systems, all still running
Email infrastructure / daily visibility01
Email infrastructureMonitoringDeliverability

A 150,000 contact list that kept landing in promotions

Rebuilt the sending domain architecture, ran a structured warmup, and wired provider webhooks into a live monitoring loop that flags throttles before they become blocks. Deliverability moved from something discovered monthly to something watched daily.

Separate accounts / connected tools02
Multi-tenantIntegrationsAccess control

One AI assistant, many client accounts, no leaked credentials

A multi-tenant integration layer that injects per-client credentials at request time and gates which tools each account can reach. One deployment serves every client without any of them being able to see another.

Harvest / normalize / verify / enrich03
Data pipelineEnrichmentRepeatable

16,000 verified records out of a public registry nobody could query

A four stage pipeline: harvest, normalize, verify, enrich. Built to be re-run rather than run once, so the dataset stays current instead of aging out the week after delivery.

Grounded answers / human handoff04
AI agentGroundedHuman handoff

A qualification assistant that hands off instead of guessing

Grounded in the client own service documentation, with hard limits on what it can claim and a clean escalation to a human the moment it is out of scope. Every conversation logged and reviewed monthly.

Yours would be
the fifth.

Tell us what is broken